Help Guides
Find common answers without resending sensitive pet materials. Contact support only when the product controls below do not resolve the issue.
Use a few clear front and side photos that show familiar markings and body shape. Add short habit notes only if they help explain a typical pose, then review the generated preview before installing it.
Install only after the generated pet is ready and the preview feels right. The desktop app provides pause, hide, quit, and reduce motion controls.
Use the deletion page to remove uploaded photos, generated pet files, or account data. Contact support if the deletion control is unavailable.
Contact support with the account email and approximate payment time. Do not send card details or raw pet photos.
Describe whether the issue is likeness, comfort, posture, color, expression, or motion. Start with a short text description and resend photos only if support confirms they are needed.
Check that you downloaded the latest notarized public beta build. If macOS blocks the app, stop using that file and ask support for the current build.
Use the billing link from checkout when it is available, or contact support with the account email and order timing. Refund requests follow the published refund policy.
Community
Follow public product updates on Sixxie's social accounts, but never post private pet photos or account details in a public comment.
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